How can we help?
No call centres and no ticket queues. You deal directly with the engineer who knows your system.
Common questions
My app is not showing my system
Check your phone has an internet connection, then close and reopen the Ajax app. If it still does not appear, call us and we will get you reconnected, it usually takes a couple of minutes.
A sensor shows a low battery warning
Ajax batteries last for years, but when one runs low the app will tell you well in advance. Call us and we will supply and fit the right replacement.
The alarm went off by accident
Disarm from your app or keypad. False alarms are rare, if it keeps happening we will visit and adjust the sensor placement free of charge.
I want to add more devices
Your hub supports 200+ devices, so extending is easy. Tell us what you want to cover and we will quote a one-off price for the extra kit and fitting.
I am moving house
Your system moves with you. Visit our Moving Home page or give us a call and we will arrange the uninstall and refit around your dates.
Still stuck? Call 07404 636800 and speak to your engineer directly.